Overview
Our refund and returns policy only covers specific digital products/services.
Third Parties
If you have purchased our products or services through an external platform (i.e. Upwork or PeoplePerHour), we will honor their refund policy, terms & conditions, or decisions made.
Pre-Agreed Terms
If you have purchased our digital products or services directly from us, this policy would cover both of us. Mostly, the refund and returns policy is pre-agreed upon while finalizing the contract or purchase. To remain transparent, any such agreement would supersede this policy.
Policy Coverage Period
If things don’t work as expected, we may accept returns within a pre-agreed period of time. When a time is not agreed upon in advance, the period would be limited to 1 week (7 calendar days). The policy coverage period generally starts from the delivery of the first draft, unless otherwise indicated.
Eligibility
To be eligible for a return, you must not have used the digital product in any form, i.e. you have not sought any benefits from it. In the case of digital services, this policy would cover you if the service has not met pre-agreed expectations.
Partial Refunds
In certain situations, we may only issue a partial refund.
- Partial delivery of the service agreed upon if you decide to terminate it intermittently.
- If the delivered product/service meets some, but not all, of the expectations.
Disputes and Arbitration
In case of a dispute, we will engage an independent third-party arbitrator to make a decision. For the selection of the third-party arbitrator, both of us will have to agree on a party. The charges for such arbitration would be the responsibility of the losing party.
Disclaimers
Once you return the product or cease the service, and receive the refund, you lose any rights to that specific product or service.
If the policy coverage period has elapsed, we can’t accept returns and offer you a full refund.
To complete your return, we may need a receipt or proof of purchase. It can be an e-mail confirmation of the payment.
Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days of the bank/agency involved in the transaction process.
Late or missing refunds
It may sometimes take longer for the funds to appear in your account. If you haven’t received a refund after 7 business days, please check your bank account or payment method, to find out if there are any issues with receiving funds.
If you’ve done it, and confirmed that there are no issues on your side, please contact us at billing@morextech.com for the resolution of any issues on our end.
Need help?
You may reach us using the contact link, or email us at billing@morextech.com for questions related to refunds and returns.