Refund and Returns Policy

This policy applies only to eligible digital products and professional services purchased directly from More X Tech. Because digital work is customized and often begins immediately, not every purchase is refundable.

When a product or service is purchased through an external marketplace or payment platform, that platform’s refund policy, contractual terms, dispute process, and final decisions apply to the transaction.

A proposal, statement of work, invoice, contract, milestone agreement, or other written project terms may define a specific cancellation or refund arrangement. Those agreed terms take priority over this general policy.

Where a coverage period has been agreed in writing, that period applies. When no period has been agreed, an eligible request should normally be made within seven calendar days after delivery of the first draft or initial deliverable.

A digital product generally cannot be returned after it has been downloaded, used, copied, published, transferred, or otherwise put to beneficial use.

A service may be eligible for review when the delivered work materially fails to meet the written scope or agreed expectations and we have been given a reasonable opportunity to correct the issue.

A partial refund may be appropriate when part of the agreed work has already been completed or delivered, when a client ends an active project before completion, or when some—but not all—of the agreed requirements have been satisfied.

Completed work, approved milestones, non-recoverable third-party costs, purchased licenses, payment fees, and time already spent may be deducted from any approved refund.

We may request the invoice, payment confirmation, project correspondence, and a clear explanation of the issue. After reviewing the request, we will notify you whether it is approved, partially approved, requires further resolution, or is declined.

Approved refunds are normally initiated to the original payment method within three business days. Banks and payment providers may take additional time to post the funds.

If an approved refund has not appeared after seven business days, first check with your bank or payment provider. After confirming that no issue exists on their side, contact billing@morextech.com so we can investigate the transaction.

Once a full refund is issued, the client must stop using and remove the refunded deliverables unless a different arrangement is confirmed in writing. Ownership and usage rights do not transfer for unpaid or refunded work.

We aim to resolve concerns directly and in good faith. Where a dispute cannot be resolved, the parties may agree to use an independent mediator or arbitrator. Any procedure, jurisdiction, costs, and allocation of fees should be agreed in writing or governed by the applicable contract and law.